If you don’t see your question answered here, please let us know. Just send an email to firstname.lastname@example.org
Where are the boards produced?
All boards are designed, produced and finished in beautiful British Columbia, Canada.
What are the boards made from?
We chose to make our boards from FSC certified rapidly renewable bamboo. Not only is it as strong as hardwood, it is a sustainable and environmentally friendly resource.
What oil do you use to finish your boards?
We use Balmbu, our handmade blend of natural oils, beeswax and bamboo extract. It is all natural, food safe and contains no peanut oil.
How should I care for my board?
Our boards are easy to care for. Simply hand-wash with a mild detergent and dry. Please keep it away from the dishwasher.
Applying oil to your board regularly will make sure it lasts for generations. We suggest Balmbu, our own handmade balm which is foodsafe and doesn't contain peanut oil.
How long do I need to wait until my board is ready?
We strive to ship every board within 3-5 days. Please allow extra time for custom board shapes and for any engraving. We like to think that good things come to those who wait.
When your board is ready we will ship it to you via expedited Canada Post.
How much are shipping costs?
Like you, we don’t like wondering about shipping costs so we charge a flat fee of $6 across Canada & $16 across the USA.
How are items shipped?
We ship using Canada Post although may use a courier to avoid delays during the holiday season.
How will I know when my item is sent out?
When your order is sent out we will send you an email so you know it's on its way.
What if my board is damaged during delivery?
We know that there is nothing worse than receiving something damaged which is why we do our best to make sure your board is well protected. If by chance your board does arrive damaged please get in touch immediately by sending an email to email@example.com.
Do you offer refunds?
As each board is custom made for you, we cannot offer refunds.
Where do you ship to?
At this time we ship anywhere in Canada + the USA for a flat fee. Please email us for international orders.
Do you do custom orders?
Yes! We do custom shapes, branding, and engraving.
Please get in touch directly by sending an email to firstname.lastname@example.org
Do you do corporate gifts?
Yes! Please get in touch directly by sending an email to email@example.com